Faq's
Where are you based/where can products be purchased?
Sis Wins LLC is based in Georgia, USA and all products are solely available on www.siswins.com.
What currency are the prices in on your website?
Prices will be reflected based on the currency used in your geographic area. For example, if you are in Trinidad & Tobago, the prices will show in the Trinidad and Tobago dollar (TTD).
What payment methods do you accept?
Sis Wins LLC products can be purchased using Mastercard, Visa, American Express. Additionally, we accept Paypal, ApplePay, GooglePay and Shopify Payments. For your convenience, we utilize Shop Pay which allows you to pay in 4 easy installments. To use Shop Pay, orders must be $50 or more. Please note that no social security numbers need to be provided, but the merchant must approve you for this method to be accepted.
What shipping provider/services do you offer?
USPS is our sole shipping provider
Domestic Orders:
1. Standard Shipping (5-7 business days)
2. USPS Priority Mail (2-4 business days)
International Orders:
1. USPS First Class Package International (7-21 business days)
2. USPS Priority Mail International (6-10 business days)
Do you ship internationally?
Yes, international shipping can be done via USPS' First Class service or Priority Mail International service.
Do you accept wholesale orders?
Yes. All inquiries can be sent to service@siswins.com.
How long does shipping take?
Pre-orders can take anywhere from 6-8 weeks for processing and shipping.
For regular orders, processing + shipping can take up to 10 business days for domestic orders and 24 business days for international orders during normal conditions. This depends on the shipping service you select at checkout. Please note that during peak times, processing of orders can take up to 10 business days before they are shipped. *Orders will not be shipped on weekends or on traditional US holidays*
Is there a discount for first time customers/influencers?
Unfortunately, we do not have a dedicated discount code for first time customers/influencers.
Do you have a PR program?
Yes, all PR inquiries can be sent to service@siswins.com. Please be sure to include your Instagram link so that your content can be viewed and considered. You can also send us a DM on Instagram.
Can I request that a coupon be added after completing my purchase?
It is the responsibility of the customer to ensure that coupons are entered when placing their order. Unfortunately, we will not go back and enter coupons once orders are placed.
Can I cancel my order, return the product (s) or get a refund?
Please note that we do not offer refunds nor facilitate cancellation/return requests. All orders are final.
Can I exchange a product in my order for something else?
Products cannot be exchanged unless they arrive defective or damaged. Sis Wins LLC reserves the right to use their discretion on any damaged/defective customer related issues.
My order arrived damaged/is missing an item (s). What do I do?
In the event that your order arrives with a damaged/defective/missing product (s) it is required that you contact service@siswins.com including the original packing slip, a picture of the damaged product (s) and a brief explanation of the issue within 24-48 hours of receiving your order. Claims regarding damages and defects are assessed on a case-by-case basis.
My order didn't arrive/was stolen. What do I do?
Sis Wins LLC is not responsible for lost/stolen items. Once packages have left our facility and a tracking number has been provided to the customer, it is the responsibility of the shipping courier to ensure delivery. If the shipping courier confirms delivery of the package, Sis Wins LLC will not accept liability if it is not received by the customer. It is the customer’s responsibility to reach out to USPS to inquire on the status of their package or the filing of any claims regarding issues with receipt of packages.
In the event that a package is returned, our Customer service team will contact the customer to advise of the return and to determine the cause. Should the return be a result of an issue with the customer’s address or any other customer-related circumstance, a re-ship fee must be paid by the customer in order for the package to be re-sent.
How can I check the status of my order?
Your order confirmation email will include a link to view your order.
How can I track my order once shipped?
Upon the fulfillment of your order, you will receive tracking information via email which will include a link that will take you directly to the service provider's tracking page. Additionally, you can download the Shop App and any orders placed using Shopify should include all tracking information.